Fitness Connection

Friendly staff and lots of machines but no family plan or guest passes the hours are terrible they close at 7pm on the weekend and 8pm on Fridays what? Also a dude came in vacuuming the suana 15 minutes before close while I was still in it and then the sauna started to cool down a lot so I believe it was turned off early too I would not recommend this gym I canceled my membership today and was also charged an absurd $100+ tax cancelation fee. If you are casual lifter or a female that likes a sperate workout space this is an ok gym but if you take your workouts very serious and spend a couple hours in the gym especially on weekends your money is better spent elsewhere

Terrible service when you open the membership, they never explain anything to you and when you have a license, you pay more depending on how child care covers you. There is never room for this one hour or two hours waiting for the service like today and when it's because they're going to close, I talked to Jackie and I told her about changing my membership to the simple 10 a month pwro says that they charge you rw charges of 44 dollars when it is not your fault it is their fault that they sell something that is a lie they never explain anything to you and you pay without using anything like me without coming because there is no daycare space what a bad service

Make sure you call or go up there an entire month ahead of time to cancel if you are moving. Silly me forgot to do that when I MOVED and their phone lines to cancel are absolutely ridiculous, one time told me there were 53 people in front of me. So I got charged the annual fee again and for 2 months that I wasn’t using, and their “policy” is no refunds. Really liked this place but that policy is ridiculous when I couldn’t get through on the phone lines. Not okay.

I’ve been coming to this gym almost 2 years and there’s literally been treadmills that don’t work or have a malfunction in the women’s section as well as the general area that have never been fixed this whole time. A few months ago the lights went out in the women’s sauna, which a lot of us were ok with and enjoyed the darkness and all of a sudden today the lights are back on and working, giving full brightness. I’m just not understanding how actual exercise equipment can go without being fixed for years, but lights get fixed in a few months. Makes no sense. On top of that the women’s section and the women’s theater room has no A/C. It literally feels like im going to pass out sometimes if I do a good run and there’s no air circulating in there and it feels like a sweat box in there especially when it’s full but no one wants to fix that. I’ve mentioned this to the front desk and management a few times over the past year and I’ve noticed no difference. As much money as this company makes, this is unacceptable. We’d rather the lights be off in the sauna and have working equipment. It’s very evident that no one is doing a walk through to see if everything is functioning in this place. And when are you guys going to extend the hours? You close too early.